1. General Provisions and Scope
1.1 These Terms constitute the complete agreement between you and ZavCloud ("we", "the platform") regarding the use of cloud Mac computing resources and related technical services ("the Service"). Plan descriptions, pricing rules, announcements, and order confirmations published on the platform, once confirmed by your click or actual payment, are incorporated into these Terms as supplementary components.
1.2 You confirm that you have full legal capacity or have obtained lawful authorization. If you use the Service on behalf of a company or team, you warrant that you have authority to bind that entity and accept joint liability for your members' use of the Service.
1.3 We reserve the right, at our sole discretion and within the limits permitted by law, to accept or decline registrations, orders, or customers in high-risk industries. For accepted orders, we may delay or cancel provisioning in cases of suspected fraud, non-payment, policy violations, or force majeure events; except where required by law, we bear no liability for loss of expected benefit arising from such actions.
1.4 Privacy Policyforms part of these Terms and governs the handling of personal information specifically. Where a conflict arises, the Privacy Policy applies solely to personal information processing; these Terms govern fees, service availability, liability caps, and dispute resolution.
2. Service Description and Orders
2.1 The Service is provided on an "as-is" and "as-available" basis. Specifications, illustrations, and performance descriptions on product pages are for commercial reference only and do not constitute a guarantee of experience, throughput, or uninterrupted availability in any specific business context, unless we provide a separate written SLA for that order.
2.2 Orders you submit via the pricing page constitute an offer; we accept when the system confirms receipt of payment or sends an order confirmation notice. For obvious pricing errors, insufficient stock, or compliance reasons, we may decline or partially fulfil orders within the limits permitted by law and handle any payment already received via the original channel or as otherwise announced.
2.3 Where "order before login" is supported, you must complete account binding and any required identity verification within the period specified by the platform; otherwise we may withhold provisioning or terminate resources, and fees paid will be handled in accordance with Section 8 and published policies.
2.4 Provisioning depends on inventory, region, risk-control review, upstream suppliers, and the information and tickets you provide. Unless expressly committed in writing, we make no guarantee as to the provisioning timeline; delays caused by your failure to cooperate are your sole responsibility.
3. Pricing, Payment, and Billing Cycles
3.1 Prices are those displayed on the page at the time you place and complete payment for your order. We may adjust public pricing based on costs, exchange rates, taxes, or business strategy; adjustments have no retroactive effect on orders already in effect unless required by law or separately notified in writing. Currency, payment processing fees, and taxes are governed by the rules applicable between you and your payment provider.
3.2 Daily billing is generally a one-time prepayment that does not auto-renew on expiry. Weekly/monthly/quarterly billing is recurring: unless you explicitly disable auto-renewal on the checkout page or in account settings, we may automatically charge the next cycle before the current one ends in accordance with published rules. You must keep your payment method valid at all times; non-payment constitutes a material breach, entitling us to immediately suspend or reclaim resources without refund of fees for the consumed period (except as required by law).
3.3 Payment must be made through platform-designated channels. For chargebacks filed in bad faith or exploitation of payment vulnerabilities, we may permanently decline transactions, pursue outstanding amounts, and seek reimbursement of reasonable enforcement costs.
4. Accounts and Security
4.1 Your account and all access credentials (including passwords, tokens, API keys, and SSH private keys) are for your exclusive use at your sole risk. We are not liable for losses arising from your disclosure or sharing of credentials, or your failure to exercise reasonable care.
4.2 To perform our contractual obligations, security audits, and technical support, we may, with prior notice or as permitted by law without notice, take reasonably necessary monitoring and access-control measures at the host-external, console, and metadata layers. You must not obstruct freezing or logging measures required for law-enforcement cooperation or the assertion of legal rights.
4.3 When we have reasonable grounds to suspect unauthorized access, fraud, money laundering, prohibited content, or attacks, we may, without prior notice, restrict login, throttle traffic, freeze orders, suspend instances, or delete non-compliant snapshots until the risk is resolved or you complete supplementary verification. Service interruptions or data unavailability resulting from such actions do not constitute a breach by us, except as required by law.
4.4 Security procedures such as password resets are governed by real-time in-platform instructions; we may upgrade verification methods (e.g., manual review) to protect account security. Enterprise account administrators must ensure member credential management complies with applicable rules.
5. Acceptable Use and Prohibited Conduct
5.1 You warrant that your use of the Service complies with all applicable laws and regulations, and that you will not use any resources for any unlawful or infringing purpose. Prohibited activities include, without limitation:
- any conduct that is unlawful in any relevant jurisdiction or that may expose the platform to administrative or criminal liability;
- infringement of third-party intellectual property rights, privacy, reputation, or trade secrets, or dissemination of unlawful content;
- unauthorized intrusion, port scanning, cryptocurrency mining, spam distribution, network abuse, or attacks against third parties;
- misuse of promotions or payment systems through false identities, cash-out schemes, money laundering, or price manipulation.
5.2 Upon confirmed or reasonably suspected non-compliance, we may unilaterally impose warnings, throttling, content removal, shutdown, service termination, permanent account bans, reporting to authorities, or evidence-preservation measures, and may forfeit or deduct prepaid fees in an amount commensurate with the breach as a reasonable estimate of liquidated damages and/or compensation (to the extent permitted by law).
6. Data, Network, and IP
6.1 You bear sole responsibility for the legality, authorization, and backup of all data and applications within your instance. Except where caused directly and foreseeably by our willful misconduct or gross negligence, we are not liable for any data loss, corruption, or business interruption; for critical workloads, you should maintain your own offline or cross-region backups.
6.2 Public internet quality, upstream carrier routing, and third-party services are outside our control; unless otherwise specified in a written SLA, we make no guarantee of consistent latency, bandwidth utilization, or the continued availability of any specific application.
6.3 The meanings of "IP", "bandwidth", and "dedicated" are as set forth on the product page and in your order. If your unlawful or abusive conduct causes IP reputation damage, blacklisting, or upstream reclamation, you bear the consequences and must replace the resource at cost (if applicable); we have no obligation to compensate you or any third party for any indirect loss.
7. Service Changes, Interruptions, and Termination
7.1 For technical upgrades, capacity scheduling, compliance adjustments, supply chain changes, or business strategy reasons, we may modify, replace, or discontinue features or regional supply, with reasonable advance notice via the website, console, or email. If a change causes material detriment that cannot be mitigated by a reasonable alternative, you may request a pro-rata refund for the unfulfilled portion (subject to our review; promotional items, credits, and customised orders are excluded).
7.2 You may cancel at any time in accordance with our policies; periods already provisioned and consumed, penalties, and orders terminated early due to your own actions are generally non-refundable, except where required by law or confirmed in writing by us.
7.3 Where we terminate the Service due to your non-payment or policy violations, we may dispose of resources and billing accounts (including deletion of instances and data) and pursue recovery of outstanding amounts and reasonable enforcement costs (including attorney fees and preservation costs, where claimable).
8. Refunds, Disclaimers, and Liability Limitation
8.1 Refunds are governed by our published policies, any special order terms, and written responses from our support team. We may refuse refunds in whole or in part for customised, promotional, explicitly non-refundable, already-provisioned, or suspected abusive or fraudulent orders.
8.2 To the maximum extent permitted by law, regardless of the legal basis (contract, tort, or otherwise), our aggregate liability to you shall not exceed the net amount you actually paid to us for the disputed resource in the twelve (12) months preceding the dispute (excluding amounts collected on behalf of third parties and taxes). We are not liable for loss of profits, goodwill, data, business interruption, indirect, or punitive damages, except for personal injury or death caused by our willful misconduct or gross negligence, or cases where liability cannot be excluded by law.
8.3 We are not liable, to the extent permitted by applicable law, for performance failures arising from force majeure, your or a third party's conduct, governmental action, upstream power or network outages, audits, or judicial measures.
9. Amendments and Notices
9.1 We reserve the right to amend these Terms at any time; amendments take effect upon publication on the website or on a future date specified in the notice. Where an amendment materially increases your costs or significantly restricts your rights, we will endeavour to provide reasonable advance notice; if you disagree, you should stop using the Service and settle any outstanding amounts before the effective date, otherwise your continued use constitutes unconditional acceptance.
9.2 You acknowledge that continued use of the Service or payment for renewal constitutes irrevocable acceptance of the amended Terms.
10. Governing Law and Dispute Resolution
10.1 These Terms shall be governed by the laws of the jurisdiction in which ZavCloud's operating entity is incorporated. If you are a consumer and the mandatory laws of your habitual residence are more favourable, those non-derogable rights may apply to you, but this does not automatically invalidate the remainder of these Terms.
10.2 Disputes should first be resolved through amicable negotiation; if negotiation fails, the dispute shall be submitted to the competent court in the jurisdiction of ZavCloud's operating entity. To the extent permitted by law, you agree not to initiate representative or class-action proceedings not directly related to you personally in connection with the same dispute; except where mandatory procedural law provides otherwise.
11. Contact Us
Notices, billing communications, and dispute documents relating to these Terms may be sent to the email address or console messages registered in your account; delivery is deemed effective upon sending, unless you can demonstrate that the system was persistently unavailable.
- Console ticket:log in and submit a ticket from "My Dashboard", marking it as "Terms of Service" related;
- Email:support@zavcloud.com— please include "Terms of Service Request" in the subject line;
- For more contact options, visit theContact uspage.
For legal notices or judicial correspondence, please use the contact information published on the website. We may decline to substantively respond to communications via non-designated channels, anonymous contacts, or where identity cannot be verified.